Frequently Asked Questions (FAQs)

We’ve compiled answers to some of the most common questions about our services at Acerter. If you don’t find the answer you’re looking for, feel free to contact us directly.

General Questions

1. What services does Acerter offer?

Acerter specializes in:

  • IT Strategy Consulting: Helping businesses align technology with their goals.
  • Cloud Services: Migration, optimization, and management of cloud-based systems.
  • Cybersecurity: Comprehensive solutions to protect your business from threats.

2. Who are Acerter’s clients?

Our clients range from startups and small businesses to large enterprises across industries such as healthcare, finance, retail, manufacturing, and technology.

3. How does Acerter tailor solutions to my business needs?

We begin every project with an in-depth consultation to understand your unique challenges, goals, and operations. This allows us to create customized strategies and solutions that deliver measurable results.

4. Does Acerter work with businesses outside of Houston?

Yes! While we are based in Houston, we serve clients across the U.S. and internationally through remote and on-site engagements.

IT Strategy Consulting

5. Why do I need IT strategy consulting?

IT strategy consulting ensures your technology investments align with your business goals, helping you achieve operational efficiency, cost savings, and long-term growth.

6. What is included in an IT strategy roadmap?

A typical roadmap includes:

  • Assessment of current IT infrastructure.
  • Identification of gaps and opportunities.
  • Strategic recommendations for improvements.
  • Implementation timelines and milestones.

7. Can Acerter help with digital transformation?

Absolutely. We guide businesses through digital transformation by identifying opportunities for process automation, integrating advanced analytics, and leveraging emerging technologies like AI and IoT.

Cloud Services

8. What cloud platforms does Acerter support?

We work with leading cloud platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

9. What is the process for cloud migration?

Our cloud migration process includes:

  • Assessing your current systems.
  • Designing a migration plan tailored to your needs.
  • Ensuring data security and minimal downtime.
  • Providing post-migration support and optimization.

10. How can Acerter optimize my existing cloud environment?

We evaluate your cloud usage, identify inefficiencies, and implement strategies to reduce costs, enhance performance, and improve scalability.

11. Do you offer managed cloud services?

Yes, we provide fully managed cloud services, including monitoring, maintenance, and support to ensure your cloud environment operates seamlessly.

Cybersecurity

12. What cybersecurity solutions does Acerter provide?

Our cybersecurity offerings include:

  • Risk assessments and vulnerability analysis.
  • Regulatory compliance support.
  • Threat monitoring and incident response.
  • Employee training on cybersecurity best practices.

13. Can you help my business comply with regulations like GDPR or HIPAA?

Yes, we have extensive experience helping businesses comply with industry regulations, ensuring your systems and processes meet the required standards.

14. What is included in your 24/7 monitoring services?

Our monitoring services cover:

  • Real-time threat detection.
  • Immediate response to security incidents.
  • Regular system audits to identify potential risks.

15. How do you ensure my data is secure during a cloud migration?

We implement advanced encryption, secure transfer protocols, and rigorous testing to ensure your data remains protected throughout the migration process.

Partnership & Support

16. How does Acerter work with my internal IT team?

We collaborate closely with your IT team, providing additional expertise, resources, and strategic guidance to enhance their capabilities without replacing their roles.

17. Does Acerter offer ongoing support after project completion?

Yes, we offer post-project support, including maintenance, performance optimization, and updates to ensure the solutions we implement remain effective.

18. What is your approach to training employees on new technologies?

We provide comprehensive training programs tailored to your team’s needs, ensuring they understand and can efficiently use the technologies we implement.

Engagement & Pricing

19. How do I get started with Acerter?

Start by contacting us through our website or by phone. We’ll schedule an initial consultation to discuss your needs and develop a plan of action.

20. What is the typical timeline for an IT consulting project?

Timelines vary depending on the project’s complexity. After an initial assessment, we provide a detailed timeline outlining each phase of the project.

21. How does Acerter price its services?

Pricing depends on the scope of work, the complexity of the project, and the level of ongoing support required. We provide transparent, customized quotes after an initial consultation.

22. Are there any hidden fees?

No, Acerter believes in transparent pricing. All costs are outlined in your proposal, and there are no surprises.

Still Have Questions?

If your question isn’t listed here, don’t hesitate to reach out to our team. We’re happy to provide more information and help you take the first step toward achieving your IT goals with Acerter!